CallCRM
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Support

Email support@callcrm.xyz with your company name and, if it is about a phone, the salesperson's name and phone brand. We answer within one business day, Monday to Saturday, 10:00 to 19:00 IST. Urgent issues during a calling day are handled first.

Quick links

Common questions

How do I set up a salesperson's phone?
Follow the step-by-step guide on the app download page: install, register with the company code and the work number, allow the permissions, then the phone settings for your brand (after-call pop-up, battery, auto-start) and automatic call recording.
The app says "This number is not on your company team yet"
The number typed in the app must match the work number saved on the dashboard. An admin sets it under Team > Employees > Edit, or the salesperson saves it on My day after logging in. Then tap Register this phone again.
Calls are not showing on the dashboard
In the app open More > Health and tap Sync now. Call log permission must say Yes, Battery unrestricted must say Yes and the "CallCRM is tracking calls" notification must be visible. The download page lists the exact settings per phone brand.
The after-call card does not pop up
Allow "display over other apps" for CallCRM (Samsung calls it "Appear on top"). Until then a "Log call" notification appears after each call and opens the same card.
Recordings are missing
Automatic call recording must be on in the phone's own Phone app, and CallCRM needs access to recordings (More > Health). Unanswered calls never have a recording. Phones that use Google's Phone app (Pixel, OnePlus, newer Oppo and Realme) cannot provide recordings; calls still sync.
A salesperson changed phones
Install CallCRM on the new phone and register with the same number. The old phone stops syncing by itself.
How do I remove a salesperson?
Team > Employees > Remove. You choose who gets their leads. Their phone stops tracking immediately and their calls stay in the reports.
How do I delete data?
Leads can be deleted from the dashboard. To delete a company, its recordings, or one person's data, email privacy@callcrm.xyz from the owner's address; we confirm the deletion in writing. Details in the privacy policy.
Does it work on iPhone?
Not yet. iOS does not let apps read the call log, so the salesperson app is Android only. The dashboard works in any browser.

Report a security issue

If you believe you have found a security problem in CallCRM, email privacy@callcrm.xyz with the details. Please do not post it publicly before we have had a chance to fix it. We acknowledge reports within two business days.