Terms of service

These terms govern the use of the CallCRM dashboard, API and Android app (the "service") by the company that opens an account (the "customer", "you") and by the people it enrols. By creating an account or using the service you agree to them. If you are agreeing on behalf of a company, you confirm you may bind it.

1. The service

CallCRM records call activity from the work SIMs of your enrolled salespeople, manages leads and follow-ups, and, if you enable it, uploads and reviews call recordings made by the phone's own recorder. We may improve or change features over time and will give reasonable notice of changes that remove functionality.

2. Accounts

• You are responsible for everyone who uses your account, for keeping logins confidential and for the accuracy of the lead data you upload.
• An owner or admin may add, change and remove users; removed users lose access at once.
• Tell us promptly at support@callcrm.xyz if you suspect unauthorised use.

3. Your responsibilities as a company

• Tell your salespeople what is tracked before enrolling them. The app shows a disclosure that each salesperson must accept; do not instruct anyone to bypass it.
• Have a lawful basis for calling your leads and follow the rules that apply to commercial calls in your country. In India this includes the TRAI regulations on commercial communication and the Digital Personal Data Protection Act 2023.
• If you enable call recordings, make sure recording is lawful for your calls and that callers are informed where the law requires it. You are responsible for the content of recordings.
• Do not upload data about people under 18 unless you have the consent the law requires.

4. Acceptable use

You may not use the service to break the law, to send unsolicited bulk communication, to monitor people who are not your enrolled employees, to attack or overload the service, or to resell it without our written agreement. We may suspend an account that does so, after notice where practical.

5. Fees, trial and payment

• Prices are listed on the pricing page in Indian rupees, exclusive of GST unless stated otherwise.
• The trial is free for 14 days. If you do not continue, the account is closed and data deleted on request.
• Monthly plans are billed in advance each month and can be cancelled at any time. Yearly plans are billed in advance for the year.
• Refunds and cancellation terms are on the refunds page.
• If a payment is more than 14 days overdue we may suspend the account until it is settled.

6. Data

Your data stays yours. We process it only to provide the service, as described in the privacy policy, which forms part of these terms. You can export leads and calls at any time and can ask us to delete your company's data when you leave.

7. Availability and support

We aim to keep the service available at all times but do not promise uninterrupted operation. Planned maintenance is announced in advance where possible. Support is by email at support@callcrm.xyz, answered within one business day.

8. Intellectual property

We own the service and its software. You receive a non-exclusive, non-transferable right to use it for your business while your account is active. Feedback you give us may be used to improve the service without obligation.

9. Liability

The service is provided as is. To the extent the law allows, we are not liable for indirect or consequential loss, lost profit or lost data, and our total liability for any claim is limited to the fees you paid us in the twelve months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

10. Ending the agreement

You can close your account at any time from the dashboard or by email. We can end the agreement with 30 days' notice, or immediately for a serious breach of these terms. After closure, data is handled as described in the privacy policy.

11. Governing law

These terms are governed by the laws of India. Courts in India have jurisdiction over any dispute, after a good-faith attempt to resolve it by email within 30 days.

12. Changes

We may update these terms; the date at the top shows the current version. Material changes are announced to company owners by email at least 14 days before they apply.

13. Contact

support@callcrm.xyz